FAQ

SIM Card

1.What size of SIM card is required for my cell phone?
We sell you a 3-in-1 card. Simply select the appropriate size for your cell phone (Mini, Micro or Nano). The universal card that we send you works with all cellular phones. 
 
2.SIM Card Activation and Testing
The SIM card is active and tested before sending it to you. You have to insert it in your cell phone before your departure for Mexico, this will allow you to validate that your cell phone is properly unlocked.
 
3.Why do I have to unlock my phone?
Some cell phone service providers locked the phones they sell. In order for your cell phone to work on multiple networks, it must be unlocked. The best way to validate if your cell phone is unlocked is to call your cellular provider, moreover, your provider will be able to unlock it if needed.
 
4.LTE 4G and Network Used
Our SIM cards are compatible with LTE 4G networks when networks are available, otherwise your cell will switch to the 3G network. The frequencies (bands) used are GSM 850/1900 - UMTS 850/1900 and LTE 1700 / 2100 MHz. 

Ces bandes sont normalement compatibles avec les téléphones cellulaires vendus en Amérique du Nord.

Call and SMS Text Message

1.Incoming and outgoing calls
Incoming and outgoing calls and text messages (SMS) are free when made or received from and to Mexico, Canada and the United States.
 
2.No additional charges
You cannot use more minutes, text messages or data than the purchased package. When the limit of your plan is reached, you will not be able to use your SIM card anymore unless you add a new plan to your SIM card. Your credit card is not saved, so no extra charge will be charged. 
 
3.To send a text message SMS to Canada and the United States
You need to enter the recipient number like this + 1- (XXX) - (XXX-XXXX) or 001- (XXX) - (XXX-XXXX)
 
4.To receive a text message
Your family and friends (in Canada or the United States) will need to enter your telephone number like this + 521- (XXX) - (XXX-XXXX)
 
5.Can I add data or time to my SIM card
Yes, you only have to go to the refills section on MexicoSim.com

Plans with data GB

1.Use of Data
The data included in your package can be used from Mexico, Canada and the United States. You can use your data to go on the internet, to make Skype calls, Facetime, GPS etc.
 
2.No additional charges
You cannot use more minutes, text messages or data than the purchased package. When the limit of your plan is reached, you will not be able to use your SIM card anymore unless you add a new plan to your SIM card. Your credit card is not saved, so no extra charge will be charged.
 
3.LTE 4G and network used

Our SIM cards are compatible with LTE 4G networks when networks are available, otherwise your cell will switch to the 3G network. The frequencies (bands) used are GSM 850/1900 - UMTS 850/1900 and LTE 1700 / 2100 MHz.

These bands are normally compatible with cell phones sold in North America.

4.Network speed

Depending on the area you are in, you could reach speeds of up to 15 Mbps in LTE and 5 Mbps on 3G.

Dialing rules

1.Call Canada and the United States from Mexico 
Dial 001- (XXX) - (XXX-XXXX)
 
2.Call Mexico from Mexico
Simply dial the 10 phone numbers you wish to contact
 
3.Call Mexico from Canada and the United States
To call a land line dial 011-52- (XXX) - (XXX-XXXX)
To call a cellular phone, dial 011-52-1- (XXX) - (XXX-XXXX)
 
4.Send a text message
In Canada and United States from Mexico: 011- (XXX) - (XXX-XXXX)
In Mexico from Mexico: (XXX) - (XXX-XXXX)
In Mexico from Canada and United States: 011-52- (XXX) - (XXX-XXXX)

Network coverage

1.You will be on Telcel's network, the best coverage of the country.

Delivery

Delivery times may vary, and are not guaranteed by MexicoSim.com

Canada :

  • Free shipping 5 days and less (working days, order processing included)
  • Other choices available at checkout

États-Unis :

  • Free shipping 5-10 days (working days, order processing included)
  • Other choices available at checkout

Mexique :

  • Free deliveries 4-12 working days (order processing included)
  • Other choices available at checkout
  • Delivery 1 day, price on request (available at your hotel or destination)

International :

  • Free shipping 4-12 days (working days, order processing included)
  • Other choices available at checkout
  • Expedited delivery, prices on request

By default, the shipping is free, however, you will be able to select a different delivery type at the last step of your order.

Refund and Return policy

  • Before the activation, the package will be refunded and the SIM card also if it is still packed and undamaged. Return charges and delivery charges will not be refunded.
  • Except for a network failure or an error on our part, the cards that have been activated according to the date of the planned trip at the time of purchase will not be refunded.